How do I create a Customer Account and what is it for?

It's very simple and a lot of utility the customer account, is a zone of the web, assigned for you, where you will have customer card (client) with his personal contact data to send him offers and his orders, and where he (she) will also have the following information updated

-his data personal


-his loyalty points his order

-history a follow-up

 The first thing we need to do is create a customer account (customer), in clicking in the upper right area of the web "create my account" (you will have to do it a one time). For future connections to our web you just need to enter your e-mail and password.

We will fill in the fields marked as mandatory and accept the conditions of service. To finalize the registration process you will receive an e-mail at the email direction you provided us where we will send you a link for confirm your registration to the web.

Once done, we will send you a notice informing you of that your register has been completed successfully.

From now on, you just need to be logged in with your email and password.

How to order online PACCO GUERRERO?

Step 1: Create a customer account where login to your account if you already have a customer account on our web PACCO GUERRERO for you log in, you just have to enter your email and your password alone, or at the corner higher right of the web "J 'initiates a session". If you are already a customer click here session back my account

Step 2: REALIZING AN ORDER, We put in your disposal our catalog, classified by categories and subcategories. Inside of each section, there are subcategories and filters, to refine the search. Also, you have a search engine on the main page of a web, where you enter the reference, or the name of the series, or material etc. The prices of all our products are VAT included. When we have chosen the items you want to buy, you glide on the button "Add to cart", and it will appear two options continue your purchase "to add more items or "go to a checkout" to complete your purchase Then in the following screens you will have the choice * Revise your order and modify it. Check the shipping direction, correct or add a Douvillier You can also leave a comment with the schedule of delivery or the person who will take charge of the package. you will be informed of the fees of sending associated with the order. And finally, you will choose the form of payment.


Fill up

To make the payment of the order, it has some modalities:

 *Transfer banking, we will give the necessary data and instructions to finish the order

*Pay with credit card or debit card (Visa, MasterCard, American Express,) you will be redirected to Bedsys Santander server where you will be able to make the payment with total trust through PayPal, which will be redirected to our PayPal server where you will be able to Payment with full trust

How to apply a reduction method?

If you have a coupon or promotional code before validating your order, you can indicate it at the bottom of your basket of purchase.  A Once the code has been added, click on the "OK" button and the promotion will be applied at the time of payment IMPORTANT: Vouchers or promotional codes are not invalid before promotions existing. 

How to follow your command?

When you make a purchase at PACCO GUERRERO, we send you an e-mail, with your purchase and we add the detailed steps to be informed of the status of your order.  You can also know the status of your order directly enter your customer account section "order tracking".  We also provide this link to help you and have all the information on the state of the send your order on the web of our mail 

Comments on shipping methods and delivery times?

An order is definitive only after being accepted by PACCO GUERRERO.  At PACO GUERRERO, we work with Seur to that your buying experience is always satisfying, it is important that in the process of payment complete in detail all fields such as the phone, or comments to this regarding its availability of delivery according to the schedule the delivery time is 3-4 days for the entire national Peninsular territory the delivery times indicated are at As an indication, PACCO GUERRERO strives to respect them.  However, a delay of your Islands order does not involve cancellation of the order or compensation.  2-3 working days Balearics 3-5 international business days

NOTE In promotional periods, you can see modified delivery time. 


Take your order at the free store Order over 150 € Spain and Peninsula Free Order below 150 € Spain and peninsula 5 euros Order less than 150 € Balearic 10 euros.


 If you place an order in excess of 500 € in Europe the costs of delivery are free If you place an order less than 150 € in Europe the costs of delivery are between 10 and 15 € depending on the destination The entry of your package will be made at moment that our carrier will be delivered to you the made available your order and will finalize at the time of your signature on receipt of receipt please kindly check the status of your receipt Your merchandise if there is a claim. 

How you return your order?

PACCO GUERRERO accepts the return of the goods 15 days after the date the date of receipt of your parcel in case of return of the goods The shipping costs of back are your responsibility.  PACCO GUERRERO does not accept the return of goods unless the product is in perfect condition in its original packaging and in perfect condition of origin

Any return of goods will have to be authorized by PACCO GUERRERO Of this made the customer will have to solicit by e-ma or by phone median the authorization of our team for the return of the goods with the reason for the return and the number invoice.  Once the customer has received the PACCO GUERRERO agreement we will send you a courier for the removal of the return of the merchandise with our address and contact details.  Good on the cost of returning the goods are your responsibility.  For the return of the goods have been purchased by Credit Card we will credit you back to your account. the goods will be arriving and checked in our facilities.  Conditions of sale.